CANCELLATION AND REFUND
Cancellation Policy :
Rangvilla believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy :
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category like Buy It Now format and others.
- No cancellations are entertained for those products that the Rangvilla marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our appropriate decision.customer service department within 24 hours of receiving the product. The Customer Service Team will see your complaint and take an appropriate decision.
Refund Policy :
When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund but shipping charges, custom clearance charges or any other kind of charges will be deducted. To request a refund, simply contact us with your purchase details within 2 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 14 days period.